The brand change from Benestar to TELUS Health does not impact the services offered to your people. They will continue to have access to all services provided through Benestar. They will continue to have access to all the features, tools, and services that have been provided through Benestar. There is no change to any functionality, including login methods, passwords and usernames.

Our name and brand are changing to reflect the integration of Benestar within the TELUS Health family in 2022. Our organisations will now be known as TELUS Health.

This move to one company name and integrated brand is important for many reasons – it brings us together under one strong brand in the market, removes confusion and provides an unmistakable linkage to our TELUS brand and ecosystem, including TELUS International and TELUS Agriculture & Consumer Goods – both of which have significant global footprints.

We are excited to introduce an enhanced organisation that reflects our mission and strategy: being the most trusted wellbeing company in the world. We do this by building the healthiest communities and workplaces on the planet. We are building on a set of innovative capabilities that reimagine the way health and wellbeing are delivered and experienced.

As a global-leading total health and wellbeing provider – encompassing physical, mental and financial health - unified under one brand we are uniquely positioned to support you and solve some of the most pressing issues facing citizens, employers, patients, healthcare professionals and employees around the world.

Moving forward, Benestar will transition to be known as TELUS Health. We are now using the TELUS Health logo, with colors and identity aligned with the TELUS Health brand. You and your employees will start seeing this change on our websites, at events, in communications and eventually, when using our services.

To inform our decision-making, we undertook market research that tested the TELUS Health and Benestar brand against other options, and the results of this feedback validated that TELUS Health was the descriptive brand and name to move forward with. 

United under TELUS Health, we are committed to leveraging our world-leading technology, products, clinical services and passionate team members to revolutionise access to healthcare and wellbeing services, and drive remarkable experiences for the benefit of our clients and individuals we serve around the world.​​​​​​​

Benestar is now part of TELUS Health, a subsidiary of the parent organisation TELUS Corporation. Our commitment to our clients remains the same: we will not use or disclose any personal information in Benestar or TELUS Health’s control for any purposes beyond those for which it was originally collected and/or for which valid consent has been obtained.

Overseeing the protection of information

The Privacy program at TELUS and TELUS Health, which now includes Benestar, is overseen by the Data & Trust Office. TELUS is committed to privacy: we are a globally recognised leader in responsible data stewardship through our Privacy by Design-driven approach.

TELUS Health has been offering various health and wellbeing services across Canada for more than 10 years, including EAP services. In doing so, TELUS is responsible for large volumes of personal information, has mature privacy and security practices in place and has a longstanding track record as a privacy leader. 

In the new, merged organisation, the collection, use and disclosure of data is subject to:

• Applicable legislation (e.g. PIPEDA, PHIPA, GDPR, etc.);
• Benestar’s policies, and now also the TELUS Trust Model and related policies;
• Any individual consents given in the course of past services; and
• Contractual obligations found in service agreement(s) with clients.

Collecting and storing information

In the course of providing our services or interacting with us, we collect and process certain personal information. When we do so, we collect, use or share personal information with the consent of the service user, for the purposes which we’ve informed them of, or as may be otherwise permitted or required by law. Our organisation stores personal information within our core regions (i.e. Canada, the US, the EU, Australia and New Zealand) as required by law or client agreement, and complies with the laws of each jurisdiction. 

Where appropriate, we anonymise information and use other means to protect and minimise the amount of personal information we retain. We only keep information as long as is contractually, operationally or legally necessary. When we no longer need the information, it is either securely destroyed or made anonymous.

Accessing information

TELUS supports responsible data use with its required assessment process involving senior-level approval for all data initiatives. For example, under TELUS protocols, new uses of personal information require that an assessment be completed, identifying and assessing privacy, security, ethical and other data risks, and we review proposed changes in light of all applicable requirements, restrictions and obligations.

Our collective organisation has mature privacy programs and cultures in place, complemented by industry-leading security safeguards. Data from our regrouped organisations will continue to be treated securely, respectfully, and in compliance with all of our legal and customer obligations.

Learn more about our privacy commitment here.

We are in the early stages of our rebranding process. Right now, we are formalising detailed implementation plans to confirm the specific timing, priority and sequencing to rebrand every physical and digital brand representation across all products, interactions and channels—whether it is a customer platform, app, product name, tools, forms, or URLs.

Name changes for account administration activities (contracts, invoices, etc.) will be completed towards the end of 2023. All rebranding activities, including updates to our legal name, new signage, service delivery, and more, will be completed by the end of 2023.

We will share rebranding updates with you on a monthly basis. If you have any questions, please contact your Customer Success Manager.

Email timelines
Please note that these timelines are approximate, and we will provide more specific dates closer to each milestone.

• February: Update to www.benestar.com to inform that Benestar is now part of the TELUS Health family.
• August: Monthly client communications begin.
• August: Landing page with FAQ and rebranding updates launched.
• September: Phone answered as Benestar (now part of TELUS Health).
• November - December: Platforms, portals and apps updated; forms, policies, reports, bulletins and other client content updated; phones answered as TELUS Health (formerly Benestar); email addresses updated.
• December: Legal name changed, banking invoicing and billing updated to TELUS Health.
• January: consolidation of social media accounts.
• Q1 2024: Web domains updated.

Your company contacts will not change. It is business as usual. You will continue to deal directly with your established contacts.

No, the Benestar phone lines will remain the same for all services, including specialist services such as Aboriginal and Torres Strait Islander line, Family Violence support and SMS counselling. For customers with dedicated phone lines, your number will also remain the same as it is at present.

Yes, certainly. We are officially TELUS Health! While changes to our services will take effect gradually, your employees may start to see the TELUS Health name right away in communications, on websites and during events. 

You can find a communication that can be shared with employees to announce our new company name here.

No action is required on your part as of now. We will continue to provide the same support to you and your employees. Web access, phone numbers and platforms will not immediately change, and we will ensure ample notice ahead of any updates.

In the meantime, you are welcome to share this exciting news with your colleagues and your employees (see the question “Can I communicate this change with my employees?”) so that they are aware of the name change and understand that they will see the TELUS Health name and brand appearing increasingly on portals, products and promotional materials over the next few months.

At the present time, our legal entities still carry the Benestar name and there is no impact to any existing client contracts as a result of our rebrand. In due course, Benestar legal entities will be renamed to an iteration of a TELUS Health name at which point any new contracts, amendments or renewals will be in the name of the TELUS Health legal entity names.

None of the re-branding activities taking place (including the eventual changes to the legal entity names) will impact the terms of any existing client contracts, including any contract amendments or renewals. The services we are providing and prices are not changing.

The BeneHub app will remain accessible into 2024. As part of the TELUS Health Family, you will get access to a new and improved app called TELUS Health One. Your dedicated account manager or the essentials team will work with you to agree on when and how you can launch TELUS Health one to your employees and their family members. 

Our guiding principle is to convert all branded assets in as sensible and logical fashion as possible, and in a manner that is the least disruptive to you and individuals using our services. We know that some clients will require support to convert assets and portals and we have a dedicated team looking at the best way to address changes to your services with us.

Your platforms and services remain with their original name for now. In TELUS Health branded documentation, we will make sure to clearly present the names of products and platforms your people are used to, to ensure your people can easily navigate the services.

If you are using a platform or asset that will need to be updated, we will connect with you well in advance to let you know of any changes, timelines and work with you on the transition.

Use of the TELUS Health brand and logo are guided by specific brand guidelines, and the ability to use it is determined on a case-by-case basis. Reach out to your contact within our organisation to share how you plan to use the logos and they will work with our Brand team to support your request.

We have initiated the process to legally change our name from Benestar to TELUS Health. We anticipate this to be completed in December 2023. We will communicate with you once completed and will reach out regarding any next steps or timelines related to changes required to accounting processes.

Nothing will change with respect to customer payments until our legal name changes.