Client rebrand portal:
Australia and New Zealand
Tools and information to help you in the transition from Benestar to TELUS Health.
Virtual launch event
We hosted a virtual launch event for our customers in Australia, where we showcased our values and services developed to foster and promote the healthiest communities and workplaces on the planet.
FAQ
Gain insight into the rebranding process, our brand, how we protect privacy and more.
We are creating something extraordinary
Watch our rebranded video to learn more about the integration of our organisations, and share it with your employees.
TELUS Health products
As a TELUS Health customer, you gain access to an unmatched range of health and wellbeing services in addition to the services offered by Benestar.
Communication for your people
When you are ready to announce the rebrand to your people, share this template communication by email or host it on your intranet.
Brand client toolkit
Update your intranet and internal communication with the TELUS Health logos. Make sure to review our guidelines to ensure the branding is clear and consistent.
Don’t miss any communications: whitelist our domain.
Later this year, you will start receiving emails from our rebranded domain, @telushealth.com. To ensure uninterrupted email delivery, please work with your IT department to whitelist this domain, or follow the guides for your email platform:
By completing this process, you can guarantee that our important communications will always reach the inboxes of everyone in your organisation using our services. Please note that emails sent to @benestar.com will continue to be re-routed to our TELUS Health inboxes, so we will not miss any email.
Rebranding timeline
Key rebrand activities, including updates to our legal name, new signage, service delivery and more are expected to be completed by the end of August 2023. Please note that these timelines are approximate and we will provide more specific dates closer to each milestone.
- February: Update to www.benestar.com to inform that Benestar is now part of the TELUS Health family.
- August: Monthly client communications begin.
- August: Landing page with FAQ and rebranding updates launched.
- October: Phone answered as Benestar (now part of TELUS Health).
- November - December: Platforms, portals and apps updated; forms, policies, reports, bulletins and other client content updated; phones answered as TELUS Health (formerly Benestar); email addresses updated.
- December: Legal name changed, banking invoicing and billing updated to TELUS Health.
- January: consolidation of social media accounts.
- Q1 2024: Web domains updated.
Legal name change.
Our legal name will change in Q4. We will confirm the dates once they are available.
All existing contracts remain unchanged and are in full force and effect, notwithstanding the name changes. No changes need to be made to existing contracts as a result of the name changes. Going forward, any new contracts, amendments and renewals will be updated to reflect the new legal names.