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Embedded Workplace Support

Embedded EAP and tailored leadership and organisational support by a dedicated onsite clinician to provide wellbeing solutions and consultancy that are highly accessible, timely and responsive.

“An embedded clinician cultivates an in-depth awareness and understanding of the various issues in the organisation and can provide tailored and targeted recommendations to organisational stakeholders".
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Olivia Boyle

Service Delivery Manager - Embedded Wellbeing Services

What is Embedded Workplace Support?

Embedded Workplace Support is proactive and dedicated partnership focusing on prevention, early intervention and accessible mental health and leadership support. The support is integrated within your organisation and delivered by experienced clinicians matched to fit your organisation and your unique culture.

This is a highly tailored and flexible service, considering the unique needs of your people and organisation. In-house support can vary in frequency and intensity (from one day a month to full-time). Your clinician’s time may be spent providing a diverse range of support, consultation and advisory services depending on your requirements.

Examples of services include:

Individual Counselling

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Our core EAP service, embedded at your workplace premises, is highly visible and accessible. Scheduled face-to-face counselling appointments or casual walk-ins with one dedicated clinician create familiarity and trust.

Leadership Consultations

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We consult and work in partnership with people leaders, risk personnel, HR teams, wellbeing advisors and other key stakeholders on how to create a supportive, functional, and productive workplace that drives performance.

Theme Identification and Tailored Recommendations

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Proactively identify potential issues in your current organisational mental health strategy and explore solutions to help shape future wellbeing strategies and drive employee engagement with health and wellbeing programs.

Wellbeing Seminars and Talks

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Short informational seminars, group discussions, and group debriefs provide evidence-based, self-directed resources to support individuals in taking care of their mental health and look out for their colleagues.

Attendance in Team Meetings

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Your onsite clinician can be present in team meetings and company announcements to comment on wellbeing issues and advertise availability and promote access to support services on any wellbeing issue.

Informal floor-walks and catch-ups

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Informal floor walks and catch-ups with staff during breaks or lunch promote facilitated conversations around mental health, reduce stigma, and increase mental health literacy and awareness of support.

Agile and Tailored: The Benefits of Embedded Workplace Support

An embedded support model offers organisations many benefits.

Accessible and Visible

Embedded support at the workplace is highly visible and approachable, reduces stigma and drives uptake of support.

Familiar and Consistent

A dedicated onsite clinician "in the trenches" builds rapport, trust and familiarity with your people.

Preventative and Responsive

Embedded support can identify concerns earlier and provide timely and tailored recommendations.

Tailored and Flexible

We work in partnership to create a service customised to suit your organisation's specific needs and workplace culture.

Actionable reporting

Regularly delivered reporting on wellbeing themes and trends that is insightful and practical.

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Case Study

Successfully supporting oncology nurses directly on the ward reduces burnout and builds familiarity, rapport and trust in EAP program

The Challenge

An oncology ward of a major hospital needed to put into place proactive and attentive mental health support for their nurses, who were frequently exposed to a complex and challenging work environment, including grief, trauma and death. Over time, the ward staff presented increasingly with issues such as burnout, vicarious trauma, and difficulties maintaining a healthy work-life balance. 

The Solution

Together with the customer, we customised an ongoing, embedded workplace support program that addresses the needs and challenges of the oncology ward staff directly at their workplace. The program includes many initiatives, such as initial check-ins with new starters, face-to-face consultations, psychoeducation programs, and helping identify support buffers that protect against vicarious trauma and burnout.  

The Outcome

Support has been very well received, with high engagement across the ward. The consistent and visible presence of a Benestar clinician over the past three years has established familiarity, rapport and trust with the nursing team. In addition, the onsite support delivered at the oncology ward has become a conduit to promote and help drive the utilisation of Benestar's EAP services across the hospital. 

As a testament to the value of this service.  the embedded workplace support program has now been in place at the oncology ward for over three years.

Get the conversation started. Contact us today.