Supporting employees affected by floods
Natural disasters like floods can have a significant and ongoing impact on your people's health and wellbeing of your people.
These floodings are affecting all of us, with Benestar's team members experiencing damage to their homes and losing access to everyday amenities and assistance.
To ensure we maintain adequate support, we encourage you to call in any standard Critical Incidents requests on 1300 360 364 and select option 2 for Incident Management support. If you have any bespoke requirements please reach out to your Customer Relationship Manager.
Download and share these resources
Our team are here to support you, your employees and their families during this difficult time and have put together a suite of support resources.
Please share our resources with your employees and people leaders to support anyone impacted by the floods.
How we engage with distressed customers has a significant impact on our own wellbeing as well as theirs. Here's what to keep in mind when dealing with a customer in distress.
Every day around the world there are events that have significant human and environmental impacts. And people are sometimes surprised at how much a major event or trauma can affect us in our everyday life, even when we have not been directly impacted.
Regardless of how serious the consequences of the incident are, people who are exposed to critical incidents will often experience some emotional and physical reactions to the stress of their experience.
Natural disasters: Our support mapped out
Natural disasters such as flooding can be categorised into three distinct phases.
This guide explores how natural disasters impact individuals and map our services against all three phases.
Up until one month after an event.
Between 1-3 months after an event.
Between 3-12 months after an event.
Available training seminar
Supporting self and others during a natural disaster
Natural disasters can have devastating effects not only on ourselves, physically and mentally, but also on those around us within our communities.
This session provides you with the tools to better support yourself and others following a natural disaster.
- Identify common reactions to natural disasters.
- Recognise trauma responses to a traumatic event.
- Learn strategies for building resilience to a natural disaster.
- Learn strategies to support others during and following a natural disaster
Audience: All employees
Format: Face-to-face or virtual
Duration: 1 hour
Number of participants:
Face-to-face (up to 25)
Virtual (Up to 1000)
MyCoach (EAP) counselling
Counselling and support for employees and people leaders
Our MyCoach service for individuals and people leaders offers personal and confidential support for navigating your way through life, including receiving mental health support.
You can arrange to meet with a clinician either face-to-face, via phone, video or online LiveChat.
How to book an appointment with one of our clinicians:
- Call us on 1300 360 364
- Complete the appointment request form
Learn more about our Incident Management services including Critical Incident Support
Find out more about Incident Management support and how to request this service.
- Critical Incident Support
- Grief Support
- Organisational Change Support
- Planned Workplace Support
To request support for your team or organisation, please contact your dedicated Customer Relationship Manager or call us on 1300 360 364 and press Option 2 for Incident Management support.