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1300 360 364 (AU )
0800 360 364 (NZ) 
+61 2 8295 2292 (Intl) 

Flood Support

Supporting employees affected by floods

Natural disasters like floods can have a significant and ongoing impact on your people's health and wellbeing of your people. 

We encourage you to call in any standard Critical Incidents requests on 1300 360 364 and select option 2 for Incident Management support. If you have any bespoke requirements please reach out to your Customer Relationship Manager.

MyCoach (EAP) Counselling

Counselling and support for employees and people leaders

Our MyCoach service for individuals and people leaders offers personal and confidential support for navigating your way through life, including receiving mental health support. 

You can arrange to meet with a clinician either face-to-face, via phone, video or online LiveChat.

How to book an appointment with one of our clinicians:

Download MyCoach for Individuals flyer

Download MyCoach for People Leaders flyer

Incident Management

Learn more about our Incident Management services including Critical Incident Support

Find out more about Incident Management support and how to request this service.

  • Critical Incident Support
  • Grief Support
  • Organisational Change Support
  • Planned Workplace Support

To request support for your team or organisation, please contact your dedicated Customer Relationship Manager or call us on 1300 360 364 and press Option 2 for Incident Management support.

Download service brochure

Download and share these resources

Our team are here to support you, your employees and their families during this difficult time and have put together a suite of support resources.

Please share our resources with your employees and people leaders to support anyone impacted by the floods.

Factsheet: Helping children cope with traumatic stress

The intense, confusing, and frightening emotions that follow a traumatic event such as flooding can be even more pronounced in children

Factsheet: Supporting customers following a natural disaster

How we engage with distressed customers has a significant impact on our own wellbeing as well as theirs. Here's what to keep in mind when dealing with a customer in distress.

Factsheet: Common reactions after experiencing a natural disaster

Every day around the world there are events that have significant human and environmental impacts. And people are sometimes surprised at how much a major event or trauma can affect us in our everyday life, even when we have not been directly impacted.

Factsheet: Coping after a critical incident such as flooding

Regardless of how serious the consequences of the incident are, people who are exposed to critical incidents will often experience some emotional and physical reactions to the stress of their experience.

Poster: Floods (Photo background)

Be alert, be safe, be your best you

Poster: Floods (Gradient background)

Be alert, be safe, be your best you

Natural disasters: Our support mapped out

Natural disasters such as flooding can be categorised into three distinct phases.
This guide explores how natural disasters impact individuals and map our services against all three phases.

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Immediate support

Up until one month after an event.

Short-term support

Between 1-3 months after an event.

Long-term support

Between 3-12 months after an event.

Available training seminar

Supporting self and others during a natural disaster

Natural disasters can have devastating effects not only on ourselves, physically and mentally, but also on those around us within our communities.

This session provides you with the tools to better support yourself and others following a natural disaster.

Learning outcomes:
  • Identify common reactions to natural disasters.
  • Recognise trauma responses to a traumatic event.
  • Learn strategies for building resilience to a natural disaster.
  • Learn strategies to support others during and following a natural disaster

Download course outline

All employees
Format: Face-to-face or virtual
Duration: 1 hour

Number of participants:
Face-to-face (up to 25)
Virtual (Up to 1000)


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